Technical Support Intern

Sofia, Bulgaria
Posted 4 years ago

You will have the chance to see firsthand what a web based company has to do in order to survive in the technical world.
Hint: it has a lot to do with innovation and dedication!

The Tasks:

  • Installing WordPress and basic plugins;
  • Pointing a domain to web hosting; Editing DNS records;
  • Migrating websites;
  • Installing and renewing SSL Certificates;
  • Online communication with clients (LiveChat and ticket system);
  • Normal daily tasks for every support hero of ours;
  • Dealing with SSH, FTP and SFTP;
  • Working with Databases.

Here the colleagues will help you demystify the following issues:

  • Hosting, site and domain and how the Internet works;
  • Migration – process, logs and common issues;
  • SSL – why it is necessary, how it is installed and renewed;
  • Dealing with SSH, FTP and SFTP;
  • Data bases;
  • DNS – Get to know different types of DNS records and what they are used for;
  • Principles of professional communication with clients.

We are looking for:

  • A Bachelor (I – IV year) or a Master-degree student in the IT Sector;
  • Someone with excellent written English;
  • A person who has a great sense of humor and communication skills;
  • A good analytical thinker that likes challenging their mind with logical tasks;
  • A person with deep appreciation for team efforts and succeeding through teamwork;
  • Someone who wants to surpass their current self;
  • Likes dogs/cats and animals in general; – We have office dogs! 

The Benefits:

  • You can participate in our Xtreme events and get a taste of a being part of the X-Team;
  • Real chance for continuing your work with us as Technical Support Specialist after the internship;
  • Enjoy our convenient and modern office in the center of Sofia, with daily fresh fruits & Friday Pizza and drink.

If you feel like you’d fit in with our Team, please don’t hesitate to fill in our contact form with your CV. You can send us a presentation/video project of yours which is optional.

The presentation/video is optional and can be anything, a project of yours, a team project you led or basically anything as long as it is something you are passionate about.
Note: You need to upload your presentation/video to external resource (Google Drive, Drop Box etc.) and provide us with a link.

All applications will be processed in confidentiality. Please note that only shortlisted candidates will be contacted with further information.

Apply Online